Terms & Conditions

Last Updated: 03-02-2025

PREFACE

BookMyUmrahTrip is operated by ThreeQube Travels Pvt Ltd, an online platform facilitating the booking of Umrah packages. The platform collaborates with licensed Umrah service providers to offer packages which may include flights, accommodations, visas, and other Umrah-related services as per the description of the package.

BookMyUmrahTrip shall be referred to as the “Platform”, and the individual making a booking shall be referred to as the “User” in the Terms and Conditions listed below.

By purchasing any Umrah package via our platform, whether online or offline, you are deemed to have read, understood, and accepted the following Terms and Conditions.

1. Definitions

"Platform" refers to BookMyUmrahTrip, operated by ThreeQube Travels Pvt Ltd.
"User" refers to any individual using our platform for Umrah package bookings.
"Provider" refers to the Umrah service provider responsible for fulfilling the services.
"Single" - A room assigned to one person.
"Twin" - A room that has two single-size beds, each for one person.
"Double" - A room intended for two people, usually a couple, assigned to two people. May have one or more beds.
"Triple" - A room that can accommodate three persons and has been fitted with either three single beds, or one double bed and one twin bed, or two double beds.
"Quad" - A room assigned to four people. May have two or more beds.
"Adult" - A person aged 18 years or over.
"Child with Bed" - Children between 2 to 11 years old who should be accompanied by an adult in a room with a bed.
"Child without Bed" - Children between 2 to 11 years old who should be accompanied by an adult in a room without a bed.
"Infant" - Children between nine (9) days old to below twenty-four (24) months (on the date of travel for the first outbound flight).

2. APPLICABILITY

2.1 All Umrah package rates listed on BookMyUmrahTrip are applicable to Indian citizens only, unless stated otherwise.

2.2 Package rates do not include international or domestic airfare, unless explicitly mentioned in the package details.

2.3 Prices may be subject to change due to fluctuations in foreign exchange rates, government regulations, or additional charges imposed by Umrah providers, airlines, hotels, transportation services, or other service providers.

2.4 Any last-minute adjustments or surcharges from accommodation providers, transport services (air, land, or water), restaurants, attractions, visa agencies, or other third-party operators may affect the final package cost.

2.5 BookMyUmrahTrip reserves the right to modify package details, pricing, or terms based on unforeseen circumstances or changes in provider policies.

2.6 Users are encouraged to review the final booking summary and pricing before making any payments to ensure clarity on included services and potential additional charges.

3. TOUR OR PACKAGE PRICE INCLUDES

3.1 Where applicable, a return Economy or Business Class flight ticket is included in the package. Specific details will be mentioned in the package description.

3.2 Accommodation and meals as per the selected Umrah package are included. The type of accommodation and meal plan will be specified in the package details.

3.3 An infant (below 24 months old on the date of the first outbound flight) will be charged only for the air component or relevant taxes, if applicable.

3.4 A child (2 to 11 years old) at the time of return travel is eligible for a child fare, where applicable, as per the provider’s pricing policy.

3.5 Flight fares vary between airlines and may be subject to availability at the time of booking. If airfare is not included in the package, it will be quoted separately upon request.

3.6 Government taxes, service charges, and applicable fees are included in the package cost unless stated otherwise in the package details.

3.7 Visa processing fees (if included) will be explicitly mentioned in the package details. If the visa is not included, users must arrange for it separately or request visa processing assistance.

3.8 Local transportation, guided tours, and Ziyarah visits may be included as specified in the package itinerary. Any additional excursions or upgrades will be charged separately.

3.9 Travel insurance is included only if stated in the package details. Otherwise, users are advised to arrange their own travel insurance.

3.10 Tipping and porterage are included only if explicitly mentioned in the package. Otherwise, these costs will be borne by the traveler.

4. TOUR PROGRAMME & PRICE

4.1 The price offered is based on the current rates as advertised at the time of booking. The Umrah package, itinerary, list of activities, and pricing form part of the advertised package details.

4.2 Package prices are subject to change due to various factors, including but not limited to:

Increase in airline fuel surcharges or ticket prices
Changes in transportation costs (air, land, or other modes)
Fluctuations in accommodation pricing due to availability or seasonal demand
Currency exchange rate variations
Government taxes, regulatory changes, or additional surcharges imposed by authorities or service providers

4.3 BookMyUmrahTrip reserves the right to modify or adjust package prices at any time without prior notice, in accordance with changes from providers or market conditions.

4.4 Users are encouraged to confirm the final price at the time of booking and payment, as prices may vary due to real-time updates in supplier costs.

4.5 Any promotions, discounts, or special offers are subject to availability and may be withdrawn or modified without notice.

5. BOOKING PROCEDURES

5.1 All personal details of travelers must match exactly as stated in their respective passports. Airlines and hotels will reject bookings if abbreviations, incorrect spellings, or incomplete names are entered.

5.2 Users must provide an accurate and active email address during the booking process. BookMyUmrahTrip is not responsible for emails being directed to the spam or junk folder. Users should mark emails from BookMyUmrahTrip as “Not Spam” to ensure important booking updates are received.

5.3 Users are required to provide Next of Kin details during booking for emergency and insurance purposes.

5.4 Once the deposit payment is made, BookMyUmrahTrip will proceed with making flight, hotel, transportation, and tour guide reservations with the respective providers. A booking confirmation will be sent to the email address provided during the booking process.

5.5 BookMyUmrahTrip reserves the right to request proof of identity from the cardholder, along with a signed authorization form for payments made using a third-party credit or debit card.

5.6 This security measure is implemented to protect cardholders from fraudulent transactions and is not intended to cause inconvenience.

5.7 Users are responsible for keeping their booking details and reference number secure. BookMyUmrahTrip shall not be held liable for any loss, damage, or expenses arising from unauthorized access or disclosure of booking information.

6. AMENDMENTS TO BOOKING

6.1 Once the Umrah package booking is confirmed, any subsequent changes to the reservation will be subject to a mandatory amendment fee. BookMyUmrahTrip will apply an amendment charge per person, as per the terms of the specific package provided by the Umrah service provider.

6.2 BookMyUmrahTrip will make reasonable efforts to accommodate any requested changes. However, all amendments are subject to availability and approval by the relevant service providers (e.g., airlines, hotels, transport operators). Users will be informed of any applicable amendment fees before proceeding with the requested changes.

6.3 No amendments can be made within forty-five (45) days before the departure date. Any changes requested within this period will be treated as a cancellation, and cancellation charges may apply as per the provider’s policy.

7. REQUEST FOR EXTENSION/DEVIATION

7.1 Any request for changes, including flight extensions or deviations from the original travel dates, is subject to airline ticket restrictions, terms & conditions, and additional charges. Users must comply with the airline's policies and pay any fare differences or fees applicable.

7.2 Deviations from the standard Umrah package itinerary are generally not permitted. If a user requests an extension or deviation, any penalty or additional charges incurred will be borne solely by the user. These charges must be paid on-site as per the service provider's terms. BookMyUmrahTrip will not be responsible for any extra costs incurred.

7.3 BookMyUmrahTrip reserves the right to modify these Terms & Conditions, published fares, fees, charges, flight schedules, routes, and pre-booked products or services at any time without prior notice.

7.4 If a user cancels a tour booking after making a deposit due to an extension or deviation request, a cancellation fee will be applicable as per the cancellation policy outlined in Clause 13.4 of these Terms & Conditions.

8. TRAVEL DOCUMENTS

8.1 Passport

(a) It is the user’s responsibility to ensure that they possess a valid international passport with a minimum validity of six (6) months from the date of return.

(b) Users are required to upload or email a clear copy of the personal particulars page of their passport to BookMyUmrahTrip upon booking confirmation. This is to ensure accuracy in flight reservations, ticket issuance, rooming lists, and other travel-related arrangements. Accepted formats for passport submission are PDF/JPEG only.

(c) Users must ensure that they are not blacklisted by regulatory bodies such as Inland Revenue, Banks, Insolvency Departments, or other authorities that may restrict international travel. BookMyUmrahTrip shall not be responsible for any refunds, booking changes, or deferments resulting from such travel restrictions.

8.2 Visa Application

(a) Upon booking confirmation, users are responsible for applying for their Umrah visa. BookMyUmrahTrip will provide assistance in the application process, but all required documents must be submitted promptly. Visa processing may take approximately 14 days.

(b) If a visa application is rejected by the authorities, BookMyUmrahTrip will assist in a second attempt at re-application, subject to additional charges imposed by the visa application system. However, BookMyUmrahTrip is not liable for visa refusals and will not provide assistance beyond two rejection attempts.

(c) If a user’s visa is refused, BookMyUmrahTrip will not refund any fare, fees, charges, or taxes associated with the travel booking. Users are solely responsible for any fines, expenses, or penalties incurred due to visa refusal, deportation orders, or non-compliance with immigration regulations.

(d) BookMyUmrahTrip, its employees, agents, and affiliates shall not be held responsible for any loss of passport resulting from user negligence.

(e) BookMyUmrahTrip is not liable for any consequences arising from a user’s failure to obtain the required visa or travel documents, or for failure to comply with immigration laws, regulations, or official instructions.

8.3 Vaccination Requirements

(a) Users must provide a digital certificate of COVID-19 vaccination during Umrah registration. This digital certificate must be presented upon entry into the Kingdom of Saudi Arabia (KSA).

(b) Users must have received a minimum of two doses of a recognized COVID-19 vaccine before traveling.

(c) It is highly recommended that users receive the Meningococcal (ACYW-135) vaccine upon registration for their Umrah package.

Meningococcal Quadrivalent (ACYW-135) Vaccine Requirements:

Vaccination with the Quadrivalent (ACYW) conjugate vaccine is also required for:

Residents of the holy cities of Makkah and Madinah.
Any individual who may come into contact with pilgrims, including healthcare personnel and government authorities.

9. TRAVEL INSURANCE

9.1 Users must purchase travel insurance covering the entire duration of their Umrah journey. Travel insurance is strongly recommended to protect against unforeseen circumstances such as medical emergencies, trip cancellations, baggage loss, and other travel-related incidents.

9.2 If a user already has existing insurance coverage or chooses not to purchase travel insurance, they must sign a disclaimer indemnifying BookMyUmrahTrip and its affiliates against any liability for incidents that may occur during the trip. The indemnity form will be provided by BookMyUmrahTrip's operations team prior to departure.

9.3 Users may be denied travel if they fail to sign and return the required indemnity form. In such cases, BookMyUmrahTrip shall not be liable for any refund, rescheduling, or compensation due to the denied travel.

10. HEALTH AND MEDICAL CONDITION

10.1 Users are responsible for informing BookMyUmrahTrip of any pre-existing medical conditions and must submit all required health-related documents for verification, if applicable. Failure to provide necessary health documents as required by the destination country’s authorities may result in the user being unable to join the Umrah trip.

10.2 If a user chooses to proceed with travel despite medical concerns, BookMyUmrahTrip shall not be held liable for any incidents, health complications, additional costs, penalties, or other issues that arise during the journey. In the event of a last-minute cancellation due to medical reasons, cancellation charges will apply as per Clause 13.4 of these Terms & Conditions.

10.3 If a user fails to disclose pre-existing health conditions or provides false health information, and subsequently cancels their trip due to medical issues, BookMyUmrahTrip reserves the right to deny any refund or compensation.

11. FLIGHT TIMING AND CANCELLATION

11.1 BookMyUmrahTrip is not responsible for providing flight schedules or timings. All flight schedules, delays, changes, and cancellations are solely under the control of the airline. BookMyUmrahTrip explicitly disclaims any representation, warranty, or undertaking regarding the quality, suitability, availability, or adequacy of flights listed or offered by any airline.

11.2 In the event of changes to flight timings, BookMyUmrahTrip will make its best efforts to assist in rescheduling the Umrah booking, itinerary, or flights affected by the airline’s schedule changes. However, all rescheduling is subject to availability and the policies of the respective airline and service providers.

11.3 BookMyUmrahTrip shall not be held liable for any direct or indirect claims, damages, or losses arising from flight delays, cancellations, or rescheduling. Any extra costs incurred due to such changes (e.g., rebooking fees, hotel extensions, or additional transportation) will be borne solely by the user.

12. RATES AND PAYMENT

12.1 International Transaction Fees

(a) Rates displayed on the BookMyUmrahTrip website and mobile app are quoted and charged in Indian Rupees (INR) only, unless stated otherwise.

(b) Any transaction fees, foreign exchange conversion fees, or bank surcharges imposed when making payments or receiving refunds are not the responsibility of BookMyUmrahTrip. Users are advised to check with their respective banks or payment providers regarding applicable fees.

(c) Rates displayed on BookMyUmrahTrip’s website, mobile app, and other online/offline platforms are subject to currency fluctuations. Minor variations may occur due to real-time exchange rate changes. Once a booking is confirmed, the accepted price is final, and no refunds or adjustments will be provided for any price difference due to subsequent currency fluctuations.

13. TERMS OF PAYMENT

13.1 Payment Methods

(a) Payment must be made at the time of booking, using the accepted payment methods specified by BookMyUmrahTrip. Any booking not fully paid by the specified deadline will be automatically cancelled. If full payment is not received on time, BookMyUmrahTrip reserves the right to forfeit any fare, fees, or charges already paid, and no refunds will be issued.

(b) We accept online bank transfers and debit/credit card payments only. All card transactions will be debited at the point of purchase.

13.2 Deposit & Full Payment

(a) All Umrah package bookings require a minimum deposit to be made within 24 hours of booking confirmation. The required deposit amount will be specified in the package details.

(b) The full payment for the booking must be made at least forty-five (45) days before departure. If the balance is not settled within this period, BookMyUmrahTrip reserves the right to cancel the booking, in which case cancellation charges will apply as per Clause 13.4.

(d) Any exceptions to these payment terms are subject to sole approval from BookMyUmrahTrip, which depends on airline policies and service provider agreements. If a refund is approved, it may not match the original amount paid due to deductions from suppliers.

13.3 Full Payment is Non-Refundable

(a) If a user cancels their booking or fails to show up for the trip, BookMyUmrahTrip will not refund any payment made. However, exceptions may be considered in the following cases:

(i) Death of the traveler.
(ii) Hospitalization preventing travel.
(iii) Medical reasons, supported by an official hospital-issued letter (letters from general practitioners are not accepted).

(b) Any refunds in these cases will be processed based on the refund structure outlined in Clause 13.4.

13.4 Cancellation Policy

(a) A cancellation of an Umrah package may occur under the following circumstances:

(i) Failure to make full payment by the deadline, as specified in Clause 13.2(b).
(ii) User requests cancellation, which must be submitted in writing via email to avoid miscommunication. Phone call cancellations will not be accepted. The cancellation date will be considered as the date when the written notice is received by BookMyUmrahTrip.

If cancellation is made more than 45 days before departure, a minimum management fee of ₹3,000 or 10% of the deposit paid, whichever is higher, will be charged.

(b) Airline cancellation policies for special promotional fares will apply in addition to the standard tour cancellation charges as outlined in Table 1 of Clause 13.4. All flight cancellations are subject to the airline's terms and conditions.

(c) If a user wishes to reschedule their Umrah booking to a different date or destination, they must first cancel the original booking and make a new one. A compulsory amendment fee of ₹10,000 per person or 10% of the deposit amount (whichever is higher) will be charged as per Clause 5.1. Deposits from the original booking cannot be transferred to the new booking, as they are considered forfeited. The new booking will be based on current pricing and availability at the time of rebooking.

(d) BookMyUmrahTrip shall not be liable for any delays or cancellations caused by unforeseen circumstances beyond its control, including but not limited to:

Weather conditions (storms, floods, hurricanes)
Natural disasters (fire, earthquakes)
Strikes or industrial disputes
War, hostilities, political unrest, riots, civil commotion
Travel bans, lockdowns, or government-imposed movement restrictions due to epidemics or pandemics
Any other force majeure events beyond BookMyUmrahTrip’s control.

13.5 Refunds

(a) BookMyUmrahTrip shall not refund any payments (deposit or full payment) made on promotional bookings, including those booked during travel fairs, roadshows, or limited-time promotional offers.

(b) No refunds will be provided for unused services during the Umrah trip. This includes, but is not limited to, accommodation, meals, sightseeing, tours, airfare, or other services that are part of the package price.

(c) BookMyUmrahTrip may consider refund requests on a case-by-case basis for cancellations due to medical or health-related conditions, as per Clause 9.1.

(d) Refunds will be processed using the same payment method used during booking (e.g., debit card, bank transfer). Processing time for refunds is up to thirty (30) working days from the official date of the refund request confirmation email.

14. TAXES, FEES & OTHER CHARGES

14.1 Airport Taxes & Fuel Taxes

(a) Airport taxes, fuel surcharges, and other applicable charges are subject to change due to international currency fluctuations and airline regulations. Users will be informed of any price adjustments during the booking process.

(b) Such taxes and charges may change even after booking confirmation due to airline or government-imposed revisions. Users must bear these additional costs as and when they become due before departure.

14.2 City Tax, Tourist Tax, Local Tax, and Stay Tax

(a) Since BookMyUmrahTrip continuously expands its Umrah destinations, different accommodations and regions may have varying policies regarding city taxes, tourist taxes, local taxes, or stay taxes. Unless explicitly stated otherwise, our rates include all applicable hotel taxes.

(b) Users are personally responsible for any additional government-imposed taxes, fees, or charges levied under the applicable laws of the destination country. These charges must be settled directly with the relevant authorities or service providers as required.

15. HOTEL INFORMATION AND FACILITIES

15.1 Hotel Information

(a) BookMyUmrahTrip shall not be responsible for the accuracy of hotel information or for any facilities that may or may not be available during the user’s stay. The selection of a hotel does not constitute a recommendation or endorsement by BookMyUmrahTrip regarding its quality, service level, or rating. BookMyUmrahTrip expressly disclaims any representation, warranty, or undertaking regarding the suitability, status, or adequacy of any hotel listed by the service providers.

(b) Once a hotel booking is completed, a booking confirmation will be sent to the email address provided during the booking process. The confirmation email will include the hotel’s cancellation policy, which is set by the respective provider.

(c) Photographs and maps (if available) are for reference purposes only. While BookMyUmrahTrip strives for accuracy, it is not responsible for errors or discrepancies in hotel descriptions, locations, or facilities. Users are encouraged to contact the hotel directly for the most up-to-date information.

(d) Hotels may undergo renovations, redecoration, or maintenance without prior notice. While hotels will attempt to minimize inconvenience, these activities are beyond BookMyUmrahTrip’s control.

(e) BookMyUmrahTrip shall not be liable for any claims, damages, injuries, or incidents occurring during the user’s hotel stay.

(f) Users acknowledge that BookMyUmrahTrip only facilitates hotel bookings. Hotels are operated and fulfilled by third-party service providers, and additional hotel-specific terms and conditions may apply.

15.2 Accommodation for Adult/Child Fare and Specific Requests

(a) All hotels require at least one (1) adult (18 years or older) per room. Children aged 11 and under may stay free or with a reduced fare when sharing a room with paying adults, subject to hotel policies. Cribs for infants are available upon request and subject to availability.

(b) Standard twin-sharing accommodations are assigned to two (2) adults, unless the user specifically requests single occupancy under a group package. Room types available for group bookings include Single, Twin, Triple, and Quad, but specific bed configurations are subject to availability.

Child with Bed (2-11 years old) – Sharing a room with two adults, using an extra bed provided by the hotel.
Child without Bed (2-11 years old) – Sharing a room with two adults without an extra bed.

(d) BookMyUmrahTrip shall not be responsible for any dissatisfaction regarding room arrangements that were agreed upon at the time of booking.

(e) The standard child age policy (2-11 years) applies to most hotels, but some destinations may have different age criteria. BookMyUmrahTrip will notify users of such exceptions.

(f) If a child shares a room with one (1) adult, the child may be charged at an adult rate or as a "Child with Bed" fare.

(g) An infant is classified as under 2 years (24 months old) at the time of outbound flight departure. If an infant reaches 2 years old before the return flight, a child seat must be purchased.

(h) Any child aged 2 years or older must occupy a separate seat when traveling by air and must pay the applicable child fare.

(i) If the hotel listed in the Tour Programme becomes unavailable, BookMyUmrahTrip will use its best efforts to secure a similar hotel within the same category. However, BookMyUmrahTrip is not liable for hotel changes due to unavailability or security reasons.

(j) Standard hotel bookings include basic room categories. Room upgrades are not included unless explicitly requested and paid for.

(k) If a user modifies hotel bookings under a private/customized package, BookMyUmrahTrip is not responsible for room allocations.

(l) Last-minute changes to room arrangements will not be entertained. Users insisting on changes must bear all additional costs.

15.3 Additional Charges Made by the Hotel

(a) BookMyUmrahTrip has no control over extra charges imposed by hotels for facilities such as air conditioning, mini-fridge, safe, TV remote hire, or other in-room amenities. These charges must be paid directly to the hotel.

(b) Some hotels may impose fees for luggage storage, spa services, swimming pool access, sauna, or parking. BookMyUmrahTrip is not responsible for these additional fees.

15.4 Resort Fee

(a) Certain hotels charge a resort fee, which must be paid directly to the hotel upon check-in. BookMyUmrahTrip has no control over the implementation of resort fees.

15.5 Hotel Accommodation and Complaints

(a) If a user experiences issues with their hotel stay, they must immediately notify the hotel and attempt to resolve the issue on-site. If unresolved, the user should contact BookMyUmrahTrip immediately for assistance.

(b) If the issue remains unresolved, users must submit a formal complaint via email within three (3) days of checkout. Complaints must include the booking reference number and all relevant details.

(c) Failure to report the issue in a timely manner may affect the ability to resolve the complaint and could impact any claims for compensation.

15.6 Hotel Unable to Provide the Accommodation Booked

(a) If the originally booked hotel is closed, overbooked, under maintenance, or unable to provide accommodations, the hotelier or supplier is responsible for finding an alternative hotel of similar standard.

(b) If BookMyUmrahTrip receives prior notice of such changes, users will be informed via email.

(c) BookMyUmrahTrip is not liable for any losses or costs incurred due to last-minute hotel reassignments, as this is beyond its control.

15.7 Changes in Published Rates

(a) BookMyUmrahTrip reserves the right to correct any pricing errors caused by miscommunications from suppliers or hotels.

(b) In the event of a pricing error, users will have the option to:

Maintain the booking at the corrected rate
Cancel the booking
Modify the booking to an alternative hotel, subject to availability

(c) Not all hotel rates apply to local markets, and hotels reserve the right to adjust pricing without notice for non-residents.

15.8 Promotion Codes

(a) Discount codes cannot be combined with other promotions or offers. BookMyUmrahTrip reserves the right to adjust tour booking and hotel rate discounts at any time.

15.9 Visa

(a) Foreign visa applications – BookMyUmrahTrip shall not be held responsible or liable for any loss of passport, regardless of the cause, including but not limited to gross negligence by BookMyUmrahTrip, its employees, agents, or service providers.

(b) BookMyUmrahTrip shall not be liable for any consequences resulting from a user’s failure to obtain necessary travel documents or visas, or for non-compliance with immigration laws, regulations, orders, requirements, or policies.

15.10 Fair Events and Special Dates During Travel

(a) During specific travel periods such as sports events, festivals, exhibitions, and fairs, hotels may impose special conditions, restrictions, or price surcharges. Some of these changes may be communicated after the booking has been confirmed.

(b) BookMyUmrahTrip shall not be liable for any additional charges, availability issues, or conditions imposed by hotels or service providers during these special events. Users are advised to check event dates in advance and be aware of possible price fluctuations or restrictions.

15.11 Feedback Response

(a) BookMyUmrahTrip welcomes constructive feedback from users as part of

16. FORCE MAJEURE

16.1 BookMyUmrahTrip shall not be held liable for any failure or delay in fulfilling obligations under these Terms & Conditions if such failure or delay is caused by events beyond its reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, hurricanes, fires, etc.)
Wars, civil unrest, acts of terrorism, political instability
Government-imposed restrictions, travel bans, or lockdowns
Epidemics, pandemics, or outbreaks declared by the World Health Organization (WHO) or government authorities
Airline strikes, industrial disputes, labor shortages
System failures, cyberattacks, power outages, or supply chain disruptions

16.2 In case of a Force Majeure event, BookMyUmrahTrip will make reasonable efforts to provide alternatives, reschedule services, or issue refunds subject to provider policies. However, BookMyUmrahTrip shall not be obligated to compensate for losses, additional expenses, or inconveniences caused by such events.

17. LIMITATION OF LIABILITY

17.1 BookMyUmrahTrip acts as a facilitator for Umrah travel packages and is not directly responsible for the execution of services such as flights, accommodations, ground transportation, visa processing, or any third-party-provided service.

17.2 BookMyUmrahTrip shall not be liable for:

Service disruptions, delays, or failures by third-party providers (hotels, airlines, visa agents, etc.).
Loss of personal belongings, money, or travel documents.
Injuries, illnesses, accidents, or medical emergencies during travel.
Additional costs due to visa rejections, flight cancellations, or changes imposed by service providers.
Errors in customer-provided information that result in booking issues, including incorrect passport details or failure to obtain required visas.

17.3 The total liability of BookMyUmrahTrip, if any, shall not exceed the amount paid by the user for the affected booking.

18. USER CONDUCT AND RESPONSIBILITIES

18.1 Users are expected to behave responsibly and respectfully during the Umrah journey. Any misconduct, illegal activities, or violations of Saudi Arabian laws may result in legal action, penalties, or removal from the group without any refund.

18.2 Users must comply with the following requirements:

Carry valid travel documents, including passport and visa.
Follow the rules and regulations set by the Saudi Ministry of Hajj and Umrah and other relevant authorities.
Adhere to modest dress codes and conduct themselves appropriately in the holy cities of Makkah and Madinah.
Refrain from any behavior that may disrupt fellow travelers, service providers, or local authorities.

18.3 BookMyUmrahTrip reserves the right to deny service or terminate bookings for users who:

Provide false or misleading information during the booking process.
Engage in disruptive behavior that affects the safety or experience of others.
Fail to comply with visa, health, or legal requirements.

18.4 Users shall bear any additional costs incurred due to their own non-compliance, including fines, legal fees, deportation charges, or travel restrictions.

19. GOVERNING LAW AND JURISDICTION

19.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. The courts of India shall have exclusive jurisdiction to resolve any disputes arising from these Terms and Conditions.

20. Contact Information

ThreeQube Travels Private Limited
Email: support@bookmyumrahtrip.com
Phone: +91-9581469690